Refund policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible, your item must be in the same condition you received it: unworn, with tags and protective film, in its original packaging. You will also need the receipt or proof of purchase.

To start a return, contact us through our contact page. If your return is accepted, we will send you a return shipping label and instructions. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective, damaged or incorrect, so we can evaluate the issue and make it right.

Exceptions

Worn watches, watches with scratches or resized bracelets with removed links not included, and gift cards cannot be returned.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item. We also arrange free color exchanges within 30 days on request.

Refunds

We will notify you once we have received and inspected your return. If approved, you will be refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.